Questions & Answers

Yes. Each current Eau de Parfum is a full-size 100 mL / 3.4 FL OZ presentation.

Available shipping destinations are determined at checkout. Enter your delivery address during checkout to see whether service is available for your location. See our Shipping Policy for additional details.

Shipping methods, delivery estimates, and charges are displayed at checkout before payment. Delivery estimates are not guarantees and may be affected by carrier delays, weather, address issues, or peak periods. See our Shipping Policy.

Use the Track Order page with your order number and the email used at checkout. We also provide fulfillment updates when tracking information becomes available.

Contact orders@baybarshouse.com as soon as possible with your order number. We will try to honor changes or cancellations before fulfillment begins, but they cannot be guaranteed once an order enters processing. See Returns & Refunds.

Please contact support@baybarshouse.com with your order number and clear photographs of the parcel and product where applicable. We will review the issue and provide the appropriate next steps.

First verify the delivery address, check with household members or building staff, and review the carrier tracking details. If the parcel still cannot be located, contact support@baybarshouse.com with your order number so we can review the shipment and advise on next steps.

For hygiene and product-integrity reasons, opened or used fragrance products are generally not eligible for return, except where required by law or when an item arrived damaged or incorrect. Eligible unused and unopened products may be requested for return within 30 days of delivery. See Returns & Refunds for full conditions.

Approved refunds are issued to the original payment method after the return is received and inspected, or sooner where required by law. Your bank or payment provider may need additional time to post the refund. See Returns & Refunds.

Store your fragrance upright in a cool, dry place away from direct sunlight, excessive heat, sparks, and open flame. Avoid prolonged exposure to temperature changes to help preserve the fragrance.

Yes. BAYBARS HOUSE offers the Signature Trio with Highness, Reef, and Vacation in full-size 100 mL / 3.4 FL OZ presentations, as well as the Five Fragrances Collection with 5 × 15 mL / 0.5 FL OZ Eau de Parfum sprays. Current availability and ordering options are shown on each product page.